Frequently Asked Questions

One way to ensure our installers can finish your project in the most efficient time frame is by preparing the area and receiving new floors prior to the installation. The more the homeowner can do to get ready for the new flooring project, the less time our installers will have your home under construction. This begins with going over your estimate and making sure we have discussed the following:

• Who is moving furniture?
• Who is removing your old flooring?

Once the details have been established and the materials have been ordered, we can schedule your installation. The amount of time your installation will take will also depend on what type of flooring you’re planning to install. We will be able to confirm the timeline once we schedule your installation.

We can estimate the removal and disposal of your existing flooring. We encourage people to have us estimate the removal and disposal for many reasons; you know what your time is worth and how long it would take you to do the same job so it is good to put a value on your time to see if it is worth it! Also, disposal of the old flooring can become a problem for some people, we have a dumpster behind our warehouse and will remove all debris from the job site. Make sure a decision has been made before setting the install date on who will be removing your existing flooring.

Not when a carpet is being installed. Carpets must be stretched so furniture has to be completely removed from the area. When installing hard surfaces, we prefer not to do this unless it is the only option. We look at each installation individually and try to accommodate the homeowner. Fees do apply when we move furniture for you, and there could be an extra charge for moving the furniture twice. We have had homeowners plan to be home during the installation to move the furniture themselves, just keep in mind that when furniture is being moved the installers will have to wait.

Our installers can remove and replace your toilet, there is no need to hire a plumber. If you do decide to hire a plumber, please have the toilet removed prior to our installer’s arrival. There is a fee for removing and replacing the toilet, call us for pricing. In addition, our installers can also move and replace appliances, such as refrigerators, ovens, washers, and dryers. They are able to deal with gas and water lines. Call for pricing.

Our installers are sub-contractors who have worked for us for years (some as long as 15 years). We have been fortunate between our residential customers and our commercial work in the healthcare industry to have been able to keep our crews busy working for us for years. We feel like they are part of the team, we see most of them daily! Our sub-contractors all carry workman’s comp & liability insurance which we keep on file and up to date.

We do have samples of the flooring that you can check out and take home. In the event we don’t have a sample of a particular product we will work with our vendors to get one sent to us. Some of our vendors offer free samples on their websites and they will ship right to your home.